FAQ

After buying your ticket, you will receive a confirmation email. Please check your spam folder and trash just in case.

If you can’t find your confirmation, most of our tickets are sold through our ticketing partner Weeztix.They offer a tool to retrieve lost tickets.

Follow this link: https://weeztix.com/search

When buying tickets, please only use our official shop or TicketSwap for re-sold tickets. We work with a 'Secure Swap' system. This means that you will only be able to download the ticket some time before the start of the event, and this will be a new ticket with another unique code. For more information please go to Weeztix Safe Swap

When an event is sold out, we advise you to only buy tickets at TicketSwap to avoid scams. If we have door sale tickets, we will announce this on our social media / in the event. Please note: we will not provide any guest lists randomly. When an event is sold out, we have to take the capacity of the venue into account, and therefore we have to be very strict with our total visitor count.

When an event is sold out we usually don't do door tickets. If we do, we will announce this in the online event or at our social media channels.

We don't check names with tickets at the door. This means it won't be necessary to change a name on a ticket. It is totally normal that the name of the buyer is on the ticket.

Unfortunately, it's not possible to swap tickets for other events. If there are no ongoing refunding periods because of moved or cancelled events, we advise you to use TicketSwap to re-sell your ticket(s) and avoid scams.

We only offer refunds when refunding periods are ongoing. These occur when events get rescheduled or cancelled. If you would like to re-sell your ticket(s), please only use TicketSwap to avoid scams.

If you would like to keep updated with the latest news and get early ticket access, please sign up for our newsletter.

Lockers will be available to rent at the venue. Scan the QR code on the walls at the entry. Please check our social media or the online event for online locker sale ahead of the event.

We always make sure to have certain food items available at the food counter.

We only sell vegetarian and vegan food at our events. If you have any kind of allergy (gluten or so), please reach out to hello@intercell.events for confirmation so you can bring your own.

We don't sell cigarettes at our events. Please bring enough yourself.

It's not allowed to bring liquids into the event. If you have allergies or have any other legitimate reason to bring your own food, please reach out to hello@intercell.events for confirmation.

Yes, you can bring any medication to the venue. Please bring a doctor's receipt to be sure.

Because of intellectual property right on any material and protection of our visitor's privacy, it's not allowed to bring any cameras or other professional gear into the venue.

All promotional material is prohibited. If we see someone spreading this, the person will be removed from the venue.

Intercell promotes transcendent techno orientated electronic music event. This means that we do not only program techno, but it is leading. Please have a listen to each artist on the line-up before you decide to go to the event.

Our timetable releases will be released according to our content planning. These moments can vary. Please wait until you see the announcements on our social media.

We always tend to release as much sets as possible on all platforms as soon as possible. Artists themselves have the final say in whether they would like to put it live and where.

Thanks for your offer, but we don't accept any proposals or mixes. We select artists for our events and our podcast series ourselves. Keep up to good work!

If we're hiring, you'll find all current opportunities listed on out Jobs page.